Click on the question to show the answer.
Where is the Town Office and when is it open?
The Town Office is located in the Town Center building at 5901 Main Street in Mount Jackson.
Office hours are 8:00am to 4:45pm Monday through Friday. To confirm if the office is open, check the Town Meetings and Events calendar or call (540) 477-2121. New accounts are set up in the office. The $175 security deposit is required to be paid up front and a new tenant must arrive before 3:00 p.m. to request water to be turned on.
What are the important Town phone numbers?
Town Police Department 911 for emergencies, or 540.477.2242 for inquiries
Town Office 540.477.2121
Town Public Works Dept. 540.477.2121
Sewage Treatment Plant 540.477.3225
Town Maintenance Shop 540.477.9737
Swimming Pool 540.477.2670
Shenandoah County 540.459.6165
County Parks & Rec. 540.459.6777
Rescue & Fire Dept. 540.477.2510
Museum 540.477.3320 or 3951
When is my water bill due?
Bills are mailed out the last business day of each month and are due the 15th of each month. Late bills incur a 10% penalty. Services will be disconnected if late bills are not paid by the 25th of each month (with the penalty fee) unless arrangements have been made in advance.
If the 15th falls on a weekend or a holiday, bills are due the next business day. More about utility payments.
Can I pay my bill with a bank draft?
Yes. Come by Town Hall Monday – Friday from 8:00am – 4:45pm to set up the draft. More about utility payments.
Why did my water get cut off?
Payments are due the 15th of each month. Service will be disconnected if late bills are not paid by the 25th of each month (with the penalty fee) unless arrangements have been made in advance. More about utility payments.
Does the town have a water theft policy?
Yes, as defined by Sec. 62-31 b-c of the Town Code.
“It shall be unlawful for any person to injure, deface or destroy any of the pipelines or any part of the pipelines of the water system of the town, including the main, extending from the town to the intakes at the mountain reservoirs, or for any unauthorized person to open, close, injure, deface or destroy any cock, wheel, fireplug, gate, valve gate, flush gate, air valve, water meter or any other fixture connected with or pertaining to the waterworks of the town. For each such offense every person shall be guilty of a class 1 misdemeanor.”
What day is trash picked up?
Trash is picked up every Wednesday morning at 7:00 AM. Please use trashcans to prevent animals from scattering the trash.
The Town provides a quarterly Big Trash Pick-up – contact the Town Office or check our calendar to find the next scheduled pickup. Please place large items at the curb and the town can take anything except tires and liquids such as paints, etc.
Does the town trash service take large items?
How much are town car decals?
Car decals are $25.00 annually. The decal is not changed out each year but the fee is due each year. If you trade your vehicle in or sell it, be sure to take the old decal off of your windshield and take it to the town office where you will be able to pay $1.00 for a transfer. You must be up to date with your taxes to be able to do this.