Town of Mount Jackson

Frequently Asked Questions

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Where is the Town Office and when is it open?

The Town Office is located in the Town Center building at 5901 Main Street in Mount Jackson.

Office hours are 8:00am to 5:45pm Monday through Friday. To confirm if the office is open, check the Town Meetings and Events calendar or call (540) 477-2121.

What are the important Town phone numbers?

Town Police Department       911 for emergencies, or 540.477.2242 for inquiries
Town Office                               540.477.2121
Town Public Works Dept.      540.477.2121
Sewage Treatment Plant        540.477.3225
Town Maintenance Shop       540.477.9737
Swimming Pool                       540.477.2670
Shenandoah County               540.459.6165
County Parks & Rec.              540.459.6777
Rescue & Fire Dept.               540.477.2510
Museum                                   540.477.3320 or 3951
Library                                     540.477.3327

When is my water bill due?

Bills are mailed out the last business day of each month and are due the 15th of each month. Late bills incur a 10% penalty. Services will be disconnected if late bills are not paid by the 25th of each month (with the penalty fee) unless arrangements have been made in advance.

If the 15th falls on a weekend or a holiday, bills are due the next business day.  More about utility payments.

Can I pay my bill with a bank draft?

Yes. Come by Town Hall Monday – Friday from 8:00am – 4:45pm to set up the draft. More about utility payments.

Why did my water get cut off?

Payments are due the 15th of each month.  Service will be disconnected if late bills are not paid by the 25th of each month (with the penalty fee) unless arrangements have been made in advance. More about utility payments.

Does the town have a water theft policy?

Yes, as defined by Sec. 62-31 b-c of the Town Code.

“It shall be unlawful for any person to injure, deface or destroy any of the pipelines or any part of the pipelines of the water system of the town, including the main, extending from the town to the intakes at the mountain reservoirs, or for any unauthorized person to open, close, injure, deface or destroy any cock, wheel, fireplug, gate, valve gate, flush gate, air valve, water meter or any other fixture connected with or pertaining to the waterworks of the town. For each such offense every person shall be guilty of a class 1 misdemeanor.”

What day is trash picked up?
Does the town trash service take large items?

The Town sponsors large item pick up days. Call the town office at to ask about the next scheduled large item pick up. All other times, residents and businesses should call to ???

How much are town car decals?