Utility Payments
One Time Payment
Customer Portal
By Phone: 1-888-647-1767 (Press 1 for English or Press 2 for Spanish)
You may continue to pay in the office with cash, check, money order, or use our night drop box.
Payments may also be mailed to:
The Town of Mount Jackson
PO Box 487
Mount Jackson, VA 22842
NEW FEATURE: If you would like to have your water/sewer/trash bill emailed to you rather than receiving it by mail, please send an email to frontdesk [at] mountjackson.com (frontdesk[at]mountjackson[dot]com) and let us know!
About your water bill:
The meters are read on a business day near the 20th of each month. The meters are read in thousands with a 2,000 gallon minimum.
Bills are mailed out the last business day of each month and are due the 15th of each month. Late bills incur a 10% penalty plus an additional $3 processing fee. Services will be disconnected if late bills are not paid by the 24th of each month (with the penalty fee) unless arrangements have been made in advance. Returned check or automatic debit payments with insufficient funds incur a $50 fee.
Water service reconnections due to nonpayment will be performed Monday-Friday, 9:00 AM to 3:00 PM. Late payments made after 3:00 PM will be reconnected the next business day.
Water / Sewer / Trash rates:
Effective July 1, 2026, water is billed at $8.57 per thousand and sewer at $15.04 per thousand for in-town customers. Water is billed at $12.86 per thousand and sewer at $22.56 per thousand for customers outside town limits.
Residential trash rate is $16.23 and the commercial trash rate is $19.22.
The Town of Mount Jackson does not prorate the water bill. If the Town is unable to reach the meter because of a loose dog or an automobile blocking access, the meter reading will be an estimate for that month.