The Town of Mount Jackson is dedicated to providing our community with reliable water and sewer services, and we want to make connecting to these essential services as easy as possible. This page provides all the information you need to get your new water and sewer service up and running.
We understand that setting up new services can sometimes feel overwhelming, so we've streamlined the process to make it as smooth as possible. Our friendly team is here to help you every step of the way.
Ready to Connect? Here's What You Need to Do:
To get started with your new water and sewer service, please visit the Town Office at 5901 Main Street. Our office hours are Monday through Friday, 8:00 am to 4:45 pm. To set up a new water account, please be sure to arrive no later than 3:00 pm. This allows ample time to complete the necessary paperwork and answer any questions you may have.
Important Forms and Requirements:
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Landlord Authorization Form (for Tenants): If you are a tenant, it's essential that your landlord submits a Landlord Authorization Form to the Town Office before you come in to complete your service application. This form gives us the necessary permission to connect services for your residence. Please ensure your landlord sends the completed form directly to the Town Office.
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Service Application: Once the Landlord Authorization Form is received, you can complete the Service Application at the Town Office. Our team will guide you through the process and answer any questions you may have.
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Security Deposit: The Town of Mount Jackson requires a $250.00 security deposit for all new water and sewer service connections, whether you are a homeowner or a tenant. This deposit is paid upfront when you submit your service application at the Town Office.
Payment Information:
Please note that effective February 19, 2021, we no longer accept credit card payments for security deposits. We accept security deposit payments in the form of cash, check, or money order. We appreciate your understanding in this matter.
Returning Your Security Deposit:
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Homeowners: For homeowners, the security deposit is returned after 13 consecutive months of prompt payments. We appreciate responsible utility management and reward it with the return of your deposit.
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Tenants: For tenants, the security deposit is returned when you move out of your Mount Jackson residence. To ensure a smooth return process, please provide a forwarding address when you leave. Your deposit, minus any outstanding balance on your final bill, will be mailed to you within 4 to 6 weeks.
We're Here to Help!
We're happy to answer any questions you may have about setting up your new water and sewer service. Please don't hesitate to contact us at the Town Office or give us a call at 540-477-2121. We look forward to welcoming you to Mount Jackson!